Privacy Policy

Men's Health GP Australia is operated by Westergaard Pty Ltd (ABN 22 663 084 900). We are committed to protecting the privacy of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect the following types of information:

• Personal information: Name, date of birth, email address, phone number, postal address, and state of residence.
• Health information: Medical history, symptoms, current medications, blood test results, treatment plans, and consultation notes. This is classified as sensitive information under the Privacy Act.
• Payment information: Payment details are processed securely through our payment provider (Tyro Health) and are not stored on our servers.
• Website usage data: We use Google Analytics to collect anonymised data about how visitors use our website. This does not identify you personally.

2. How we use your information

We use your information to:

• Provide telehealth consultations and medical care
• Manage appointments and send appointment reminders
• Issue prescriptions and referrals
• Process payments
• Communicate with you about your care
• Comply with legal and regulatory obligations

We will not use your health information for marketing purposes without your explicit consent.

3. How we store and protect your information

Your medical records are stored securely in our practice management system (Halaxy), which is hosted on Australian servers and complies with Australian healthcare data security standards. Access is restricted to authorised medical practitioners and administrative staff involved in your care.

4. Sharing your information

We may share your information with:

• Your nominated GP or specialist, with your consent
• Pathology providers for blood tests ordered during your consultation
• Pharmacies, via electronic prescription (e-script) — only the information required to dispense your medication
• Government bodies where required by law (e.g., Medicare, mandatory reporting obligations)

We will never sell your personal or health information to third parties.

5. Your rights

Under the Privacy Act, you have the right to:

• Access the personal and health information we hold about you
• Request correction of inaccurate information
• Make a complaint about how we handle your information

To exercise these rights, contact us at admin@menshealthgp.au.

6. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Contact

For questions about this policy or your personal information:
Email: admin@menshealthgp.au
Men's Health GP Australia — Westergaard Pty Ltd, Brisbane QLD