How it works
From your request to a plan with your GP, in four steps.
Request an appointment
Tell us a few details and what you’d like help with. It takes about two minutes, and you don’t need a referral.
Talk to your GP
By phone or video. Your GP goes through what’s been happening, your health history and what you’re hoping to sort out.
Tests if you need them
If blood tests would help, your GP gives you a pathology request for a collection centre near you.
Agree a plan
Your GP explains what they’ve found and agrees a plan with you, including any follow-up.
What a consult covers
A proper conversation with a GP, not a tick-box form.
Your story
What’s been happening, how long for and how it’s affecting you.
Your health
Other conditions, medications, sleep, alcohol and family history.
The plan
What your GP thinks is going on, any tests, the options and their downsides.
A few things up front
Your GP makes the call
A consultation doesn’t guarantee a prescription. Your GP recommends what’s clinically appropriate for you, and you decide together.
Not for emergencies
For chest pain, severe symptoms or anything urgent, call 000 or go to your nearest emergency department.
Your information stays private
Consults are confidential, and your records are handled under Australian privacy law.
Common questions
Phone or video?
Your choice. Video helps for some things, such as hair loss, but phone is fine for most consults.
Where do I get blood tests?
At a pathology collection centre near you. Your GP gives you the request form.
How do prescriptions work?
If your GP prescribes something, it’s sent as an electronic prescription to your phone, and you take it to a pharmacy of your choice. A consultation doesn’t guarantee a prescription.
What about follow-up?
Your GP tells you when a review is needed. Ongoing care is part of treating most of these conditions safely.
Ready to find out what’s going on?
Request an appointment and we’ll be in touch to arrange a time with a GP.